Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. What kind of products does your shop offer?

We offer a selection of high quality artwork and prints created by our talented artists. You will find both original paintings and art prints in a range of sizes.

2. How can I order a product?

Ordering is very easy:

  1. Select the desired product and add it to your shopping cart.
  2. Proceed to checkout to complete your order.
  3. Enter your delivery address and select your preferred payment method.
  4. Complete the order – we’ll take care of the rest!

3. What payment methods do you accept?

We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, etc.)
  • PayPal
  • bank transfer

4. How long does delivery take?

Delivery time depends on your location:

  • Within Germany: 3–5 working days
  • Europe-wide: 5–10 working days
  • International: 10–15 business days

5. Can I return or exchange my order?

Yes, we accept returns and exchanges within 60 days of receiving the item. Please make sure the product is unused and in its original packaging. Return shipping costs are the responsibility of the buyer.

6. Do you offer custom artwork?

Yes, we also create artwork on request! Contact us via email to discuss your wishes.

7. Are the art prints signed?

All art prints are high-quality reproductions of our originals. Signed copies are available upon request.

8. How can I contact you?

You can reach us at any time via the following channels:

9. Are there any special offers or discounts?

Yes, we regularly offer special offers and discounts. Subscribe to our newsletter to stay up to date!

10. What do I do if my order arrives damaged?

If your order arrives damaged, please contact us immediately with photos of the damage. We will arrange a replacement or refund.